Refund policy

2. Return & Refund Policy

Because perfume is a personal-care product that cannot be resold once opened or handled, all sales are final. We do not accept returns or offer refunds for change of mind, personal preference, or because a fragrance did not suit you.

When we will replace or refund

We will replace or refund your order only if:

  1. The product arrives broken, leaking or damaged, or
  2. You received the wrong product.

How to raise a claim

To be eligible, you must:

  1. Record a continuous, unedited unboxing video starting from the sealed, unopened parcel with the shipping label clearly visible, through to the product being taken out of its packaging.
  2. Email the video to shubbam@bakliwal.com within 24 hours of delivery, with your order number and a short description of the issue.
  3. Keep the product, the outer carton and all packaging until your claim is resolved.

The delivery time recorded by our courier partner will be used to confirm the 24-hour window.

Claims without an unboxing video, with an edited or interrupted video, or received more than 24 hours after delivery cannot be accepted.

What happens next

  • We will acknowledge your claim within 48 hours.
  • Once verified, we will offer a replacement of the same product at no cost to you. If that product is out of stock, or if you prefer, we will issue a full refund.
  • We may ask you to send the damaged or wrong product back to us. Where we do, we will arrange the pickup at our cost.

Refund method and timeline

Approved refunds are processed to the original payment method within [5–7] business days of approval. Your bank or payment provider may take additional time to reflect the amount.

For Cash on Delivery orders (if offered), refunds are made by bank transfer to an account you provide.

Cancellations

You may cancel an order before it is dispatched by emailing us with your order number. A full refund will be issued to the original payment method. Once an order has been dispatched, it cannot be cancelled.

What is not covered

  • Change of mind, or a fragrance not matching personal expectations
  • Differences in how a fragrance develops on different skin
  • Products that have been opened, used, or damaged after delivery
  • Minor variations in the colour of the perfume between batches, which are natural in fragrances made with natural materials
  • Products purchased from anyone other than Avelor or its authorised retailers