Shipping policy
1. Shipping Policy
Where we ship
We currently ship to serviceable pin codes across India. If your pin code cannot be serviced by our courier partners, we will inform you and cancel the order with a full refund of any amount paid.
Shipping charges
Standard shipping is free on all orders within India. There is no minimum order value.
Dispatch and delivery times
- Orders are dispatched within [2–3] business days of order confirmation.
- Delivery usually takes [5–7] business days after dispatch, depending on your location.
- Remote areas and the North-East, Jammu & Kashmir, Ladakh, the Andaman & Nicobar Islands and Lakshadweep may take longer.
- Business days are Monday to Saturday, excluding public holidays.
Perfumes are classified as flammable goods and are transported by surface rather than air. This is a courier safety requirement and is why delivery can take slightly longer than for other products.
Order tracking
Once your order is dispatched, you will receive a tracking link by email and/or SMS. If you have not received tracking details within [3] business days of placing your order, please write to us.
Delays
Delivery timelines are estimates. Delays caused by courier operations, weather, strikes, public holidays, government restrictions or other events outside our control may occur. We will keep you informed and help resolve any delay with the courier.
Incorrect address and failed delivery
Please ensure your shipping address, pin code and phone number are correct at checkout. If a parcel is returned to us because of an incorrect address or because the recipient was unavailable after repeated attempts, we will contact you to arrange re-dispatch. Re-shipping charges may apply in this case.
Receiving your order
Please do not accept a parcel that is visibly tampered with, crushed or leaking. If you accept a parcel and find damage on opening, follow the process in our Return & Refund Policy below the unboxing video must be recorded and emailed within 24 hours of delivery.